Privacy Policy
Effective Date: October 14, 2026
1. Introduction
Moving Board ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website and application.
2. Information We Collect
We may collect the following information:
- Phone Number: Used to register your account, verify your identity, and provide access to the application.
- Account Information: Information you provide when creating or managing your account.
- Usage Information: Information about how you access and use our application, including technical and diagnostic information where applicable.
- Communications: Information you provide when contacting us for support.
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts.
- Send one-time SMS verification codes when you request them.
- Verify phone numbers and help protect account security.
- Operate, maintain, and improve the application.
- Respond to customer support requests.
- Detect, prevent, and investigate fraud, abuse, or security issues.
- Comply with applicable legal obligations.
4. SMS Messages and Phone Number Privacy
When you enter your phone number and request a verification code, we may send you an SMS containing a one-time passcode to verify your identity and enable account access.
These messages are transactional and related to account authentication. We do not use this verification process to send marketing or promotional text messages.
Message frequency varies based on your verification requests. Message and data rates may apply depending on your mobile carrier and plan.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our messaging services or as required by law.
5. How We Share Information
We may share necessary information with trusted service providers that help us operate our application, verify accounts, provide technical support, maintain security, and deliver SMS messages.
For example, we may use telecommunications providers, including Twilio, to deliver verification messages.
These providers may process information only as needed to perform services on our behalf, subject to applicable contractual and legal obligations.
We do not sell your personal information or share your phone number or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
We may disclose information when required by law or when reasonably necessary to protect our rights, users, and services.
6. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.
We retain information only for as long as reasonably necessary to provide our services, maintain account security, resolve disputes, and meet legal obligations. Retention periods may vary depending on the type of information and applicable requirements.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.
You may stop using the application at any time. To request assistance with your account or personal information, contact us using the information below.
8. Third-Party Services
Our application may rely on third-party platforms and service providers to operate, authenticate users, or deliver communications. These providers may process information in accordance with their own privacy policies and applicable agreements.
9. Children's Privacy
Our application is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to address it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Your continued use of the application after an updated policy is published is subject to the revised policy, as permitted by law.
11. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact the Moving Board support team through the Help & Contact button in the app, or using the contact information provided on our website.